Measuring your team’s performance is vital for your company’s success. However, this isn’t just a case of knowing what an employee does on the clock, but also understanding how productively they use their time. How to track employee performance refers to everything business owners or managers should do to assess an employee’s work, productivity, or […]
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Much has been written about the sudden transition in our working lives due to the on-going pandemic. The Covid-19 pandemic still continues to affect global economic growth and plays a significant role in shaping the workplace. However, it is true that during the past two years employees have learned to adapt to new behavioral patterns […]
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Managing productivity of employees has become difficult as online work has grown with a large number of remote workers. The rise of remote workforce has further increased the need for companies to monitor how employees are spending their time while they are assigned for work. The best way to solve this problem is to implement […]
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Many businesses have chosen to shift to a work-from-home structure and re-align virtual collaboration in order to survive in these unprecedented times. Employers found it difficult to track the productivity of their remote employees as a result of the abrupt increase in remote working. One of the most significant challenges is boosting the productivity of the […]
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We are in the golden era of virtual work, many businesses are now operating with their virtual team working from different locations. Remote work is becoming the norm all around the world. It has become a sort of norm even though managing a remote team still poses quite the challenge. Managing a remote call center […]
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Times have changed- so has changed the concept of work from office to flexible work environment. Working remotely from home has a ton of perks- no hassle of daily commutes, the ability to start work just after waking up without the need to dress up or to start work at your own flexible time. However, […]
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Call centers are the backbone of every business of today’s market. Almost every size of business has a call center to deal with various clients’ issues and collect feedback. That’s why businesses of all markets and sizes invest in call centers. Knowing that the company responds to it and that someone from the company has […]
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Post pandemic, our lifestyle has changed hugely, and this includes work from home professionals, homeschooling students, children and people of different ages and jobs, all are staying at home and not going outside unless it is necessary. Working full-time from home has its long list of benefits and challenges. We are constantly juggling homeschooling, cooking, […]
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The BPO Industry is a sector dealing with a large number of employees that offers a range of vertical consumer and technical support to function. The BPO and the data entry industries provide emergency services as well as health and financial services and volunteer services such as retail, travel, hospitality, etc. However, as in any […]
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Running a call center is incredibly hectic. Loads of calls are coming in and out.
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